Bilingual Customer Care Associate (Spanish) Job at Utica First Insurance Company, Oriskany, NY

MXZwaER5cHQ4aFRhSjVOVEoxUVJMMElwVFE9PQ==
  • Utica First Insurance Company
  • Oriskany, NY

Job Description

Description:

Utica First Insurance

POSITION DESCRIPTION
Bilingual Customer Care Associate

***Candidate must speak fluent Spanish***

Job Summary

Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat. 


Reports To: Customer Care Supervisor

Schedule: Monday-Friday, 9:00am to 5:00pm (Overtime as needed)


Duties/Responsibilities

  • Answer calls daily with professionalism and return calls for individuals who left voicemails.
  • Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox.
  • Maintain thorough ticketing documentation for all contact with our customers (insureds, agents, and other parties involved with a policy)
  • Exercise discretion in handling personal financial information. 
Requirements:

Required Skills/Abilities

  • Candidate must speak fluent Spanish 
  • Demonstrates excellent verbal and written communication skills
  • Ability to assess a situation and provide appropriate solutions
  • Conflict resolution and de-escalation techniques
  • Ability to learn and navigate multiple computer applications

Education and Experience

  • High School Diploma or equivalent
  • Previous experience in customer centric positions 
  • Previous experience in financial or insurance services preferred
  • Familiarity with email and phone systems

Physical Requirements

This position requires the ability to sit for extended periods while working at a computer, both in a home and office environment. The role involves frequent use of a headset, keyboard, mouse, and other standard office equipment. Occasional movement within the office may be required, such as walking to meetings or accessing shared equipment. 

Pay Range: The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Utica First’s total compensation package for employees. 

Salary Description: $19.50 to $21.00 per hour 

Compensation details: 19.5-21 Hourly Wage

PI3cce59fa9f15-30492-40930987

Job Tags

Hourly pay, Monday to Friday

Similar Jobs

The LiRo Group

Document Control Specialist / Project Officer Associate Job at The LiRo Group

 ...We have an immediate need for a Project Office Associate for our Long Island City location. Come join our team! We are looking to build services and capabilities through the growth of our key asset- our staff. Ranked among the nation's top A/E firms by Engineering... 

Pace Runners

Owner/Operator - Delivery Driver - Cargo/Sprinter Van Job at Pace Runners

Pace is seeking an Owner/Operator Delivery Drivers with a Cargo/Sprinter Vans in our Mobile, AL market. Join Pace's carrier network and grow your business with year-round, consistent, dedicated routes! As a contracted Courier Delivery Driver in Pace's Preferred Carrier... 

Hawthorne Lane

Temporary Part-time Executive Assistant to Team (Two-Month Commitment) Job at Hawthorne Lane

As the Temporary Part-time Executive Assistant to a team at this global nonprofit, you will serve as a critical support partner to leadership...  ...serve as a trusted liaison and representative of the executive office.~Deliver exceptional service to all internal and external... 

Altra Federal Credit Union

Bilingual Member Contact Specialist, Tyler West Office, Tyler TX Job at Altra Federal Credit Union

Bilingual Member Contact Specialist, Tyler West Office, Tyler TX Altra Federal Credit Union is committed to providing exceptional service and meaningful support to our members. We offer a positive, people-centered workplace where team members can grow, contribute...

Global Wind Service

Training Coordinator Assistant US Job at Global Wind Service

 ...Global Wind Service US is looking for a Training Coordinator Assistant to be based in Carrollton, Texas. The position would ideally...  ...with organizing and scheduling technical training classes for Wind Turbine Technicians Manage, share and maintain training certificates...