IT Helpdesk Technician (Tier 1 Support) Job at DJ Engineering, Inc, Augusta, KS

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  • DJ Engineering, Inc
  • Augusta, KS

Job Description

Job description:

D-J Engineering, Inc. is a premier manufacturer specializing in complex machine parts, composites, sheet metal fabrication, and large assemblies for the aerospace and defense industries. We also operate an FAA/EASA Certified Repair Station offering top-tier MRO services for aircraft components. Located in Augusta, KS, D-J Engineering is known for its innovative techniques, cutting-edge equipment, and exceptional people—all working together to ensure the highest quality standards!

Role Description & Career Growth

While our technical infrastructure is extensive—supporting all file, email, phone, security, and ERP servers for over 200 users across multiple branches—you do not need a formal college degree to excel here.

We provide comprehensive, on-the-job trainingto help you master our environment. This role offers incredible growth opportunities. By working directly alongside our senior infrastructure team, you will build a solid technical foundation, gaining the real-world skills needed to eventually advance into higher-level network and systems engineering pathways.

Key Responsibilities

  • Serve as the first line of defense, providing friendly and helpful technical support to over 200 internal users across our branch locations.
  • Troubleshoot everyday hardware and software issues (PCs, laptops, printers, and mobile devices).
  • Assist with basic user administration, including password resets, account lockouts, and software permissions.
  • Set up, configure, and deploy workstations for new employees.
  • Document technical issues in our ticketing system and seamlessly escalate complex network or server problems to our Systems Engineer.

Required Qualifications

  • No degree required—we value technical curiosity, work ethic, and a drive to learn above formal credentials.
  • Basic familiarity with Windows operating systems, Microsoft Office, and general computer hardware.
  • Strong logical thinking, troubleshooting proficiency, and problem-solving abilities.
  • Excellent communication and customer service skills.
  • Stable work history is a must.

Preferred Qualifications (Nice to Have, But Not Required)

  • Prior experience in customer service, retail, or a basic technical support environment.
  • Interest in or basic exposure to foundational IT certifications (e.g., CompTIA A+, Network+).
  • A willingness to learn about cybersecurity compliance frameworks like CMMC / NIST 800-171.

Additional Requirements

  • U.S. Citizenship is required
  • Note: Government security clearance is not required for this position.

Job Tags

Full time, Work at office

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